Sending conversions

Google describes conversion as any action that is valuable to your business, such as installing an app, making a payment, adding to cart, levelling up in a game and so on. You can configure myTracker to send any conversions to Google.

Once you set up conversions export, you will be able to:

  • See conversion data in Google Ads.
  • Leverage the Target CPA strategy in your campaigns to maximise conversions.
  • Create dynamic remarketing audiences.

Setting up conversions sending

myTracker automatically sends basic conversions (first_open and session_start) to Google Ads, provided that you have specified the Link ID for the app:

  • first_open for an "Install" event
  • session_start for "Re-install" and "Re-engagement" events

Payments and custom event conversions need to be configured manually:

  1. If not already, turn on app install tracking.
  2. In the Partner list under Google Ads click Settings.
  3. Select the app under Events sending. The list of standard and custom events that support postback configuration will be loaded into the form. Select one of the following sending modes for every event you want to export to Google:
    • With Send attributed myTracker exports conversions related only to users who were acquired through Google ads.
    • With Send all conversion data for all users, including organic, is sent to Google. This mode is helpful if you want to create a dynamic audience for future use in Remarketing.
  4. For custom events perform additional configuration steps as follows:
    • Set the target name for the event. You can choose from a list of standard names provided by Google or select CUSTOM and enter any other name.
    • We do not recommend first_open and session_start, as these are the names of special events that myTracker automatically exports upon an install (first_open), re-install (session_start), or re-engagement (session_start).

    • Select all events that require a postback using the Add event button.
  5. Once all the necessary fields are completed, press the Save button. myTracker will automatically export test conversions to Google.
  6. Import test conversions into Google Ads.

Custom event conversions

myTracker supports a set of standard events: installs and re-engagements that are automatically sent to Google Ads. And payments, which you can export on the Google Ads integration page.

Then there are custom events. They can be any events related to your app in particular, such as "product added to cart", "level up in a game", or "page viewed". The export of these events to the server is controlled by the app developer. Custom events can be processed as conversions for use by Google.

First, we need to understand what custom events are and how to send them to the myTracker server using our SDK: Android custom events | iOS custom events | Web custom events

Sending conversions to Google Ads

Once you know how to export custom events from the SDK, you can use them as conversions for Google.

Before a custom event can be used as a conversion event, myTracker must receive at least one such event.

You can make this happen in one of three ways:

  • Wait for an event to happen organically (i.e. for a user to perform the required action). This is a good option if you have many users and the action is frequent.
  • Perform the required action from your own phone (if the process is not too lengthy).
  • Ask the developers to emulate event export.

When the myTracker server receives the relevant event data, that event automatically appears on the Google Ads integration page.

Now you can:

  • choose the sending mode: Send attributed or Send all (the Send all mode is only needed for creating remarketing lists)
  • set the target name (this is a conversion name that will appear in Google Ads reports).

Troubleshooting

If you have set up event export, but see no conversions in Google Ads:

  • Make sure that myTracker SDK has been integrated into you app.
  • Make sure that a Link ID has been specified in the Google Ads integration page.
  • Depending on the selected sending mode:
    • For Send attributed:
      Go to Google Ads and make sure that the Google Ads campaign has been launched and has already yielded installs.
    • For Send all (to create a remarketing audience):
      Make sure that the right events are present in myTracker in the first place; go to the Report constructor and build a report with the relevant selectors. If the events are not found in the report, it means they haven’t occurred or there is a problem with SDK integration. Recheck the SDK or contact our support team.
  • Make sure that the relevant conversion has been imported into Google Ads.

If the events you are looking for do not appear on the Google Ads integration page

  • Make sure that myTracker SDK has been integrated into you app.
  • Make sure that at least one event of the relevant type has been sent to myTracker. To do this, generate a report in the Report constructor with the necessary set of selectors:
    • Open the Report constructor.
    • Add the Event name and Events selectors. You may find them using search (as shown below) or select them from the list as follows: DimensionsCustom eventsEvent name and Device metricsCustom eventsEvents.
    • Press the Calculate button.
    • If the events are not found in the report, it means they haven’t occurred or there is a problem with SDK integration. Check again to make sure that the myTracker SDK has been integrated into your app or contact our support team.

For more details on conversion tracking in Google Ads, refer to Google documentation

Contact us via the Telegram chat, Skype, by email at support@tracker.my.com, or through the contact form on the support page.